I have just been told that I can not get an IHD as my meter on the E On system is not aligned with what I have in place.
Has anyone else had this issue and what is done to resolve it, besides being on hold for over 90 mins getting any sort of support from E On is really difficult and at a time when monitoring electricity and making life easier for there customers to afford bills should be paramount.
I now have to send pictures of my Meters to them so they can verify what they have given me.
Is there any employee of E On that monitors this site so that I can raise a formal complaint?
Were your Smart meters originally supplied with an IHD? Are they actually working in smart mode, or have they gone dumb?
If they are indeed working properly and sending back readings correctly then you have other options such as the Hildebrand Bright App which is an alternative to an actual IHD device.
If your meters are not working properly, then there won't be much you can do.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Thanks for posting, I realise this is an old thread however I wondered how you managed to get on with our energy specialists, did you get this resolved in the end? I haven't looked at your account but from what you have described it sounds like you might have had a new meter installed but the new meter details haven't been updated on our system. Depending on when the meter was installed by us (as long as it was less than 12 months ago) then we should be able to issue you with an in home display 😊.
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I was contacted eventually by 2 of your colleagues who handled my query efficiently and personally. My frustration above was with the time it took to get to that point.
I was contacted eventually by 2 of your colleagues who handled my query efficiently and personally. My frustration above was with the time it took to get to that point.
thanks to @Hassankahn and @Zoeoverton for your help.
Thanks for being so patient @Perry1977 I'm so glad that you managed to get this sorted 😊 Hassan & Zoe aren't on the community so you won't be able to tag them however I have passed your feedback on to them both for you.
We would love you to stick around on the community, there's lots of support available if you need help and always great chat happening somewhere! Hopefully we will see you around 😊
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