To manage expectations and save time. it would be advisable for any customer contemplating EON Solar to speak to 3-4 experienced other providers/ installers before spending 40+ minutes on an EON video consultation. And perhaps also watch some experts' YouTube videos first.
At the beginning of the EON consultation, start with some basic YES/ NO questions, eg:
Probably best not to waste any more time if any of the responses are:- NO, or don't know, or "well it depends", or "I am not an electrician".
If responses are mainly Yes, then also ask eg:
Is there an EON solar or solar+battery home installation nearby that EON could arrange for me to contact for a viewing?
At the beginning of the EON consultation, start with some basic YES/ NO questions, eg:
- Do you know what a DIVERTER is for?
- Do you know how many circuits a DIVERTER could feed during a power-cut?
- If NO to 1 or 2 - do you understand why customers would want to use Solar and/ or battery to power their house during a power-cut?
- Do you know how the break-even/ pay-back point is calculated, ie how many years before costs are covered and profits commence?
- Do you know how many watts each solar panel can produce?
- Are the proposed batteries LiFePO4?
- Are you aware that an EON-fitted smart meter itself will not enable Economy 7, unless the house already has Economy 7 meters?
And do you know that it would cost £157 to fit Economy 7 meters?
Probably best not to waste any more time if any of the responses are:- NO, or don't know, or "well it depends", or "I am not an electrician".
If responses are mainly Yes, then also ask eg:
Is there an EON solar or solar+battery home installation nearby that EON could arrange for me to contact for a viewing?