How to get a new smart meter?

Level 3

Vcb

24-11-22

Originally Posted by retrotecchie

@Vcb

What does the Citizens Advice Smart Meter checker say about your meters?

https://smartmetercheck.citizensadvice.org.uk/

All the apps rely on the meters being visible on the network. They do not communicate directly with the meters as your phone/tablet can't talk to them across the HAN.

Hi, I've checked on here and it says both are working in smart mode

Level 92

retrotecchie

24-11-22

@Vcb

Does it say what type, and does it correctly attribute E.On Next as your supplier for each meter?

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Bennie_R97

25-11-22

@Vcb what kind of app have you installed ?

Level 3

Vcb

26-11-22

So eon have responded to one of my messages and have confirmed there is a problem with my smart meters. They have said someone will be out to look at them in the next few weeks or so they'll let me know when it's done.

Level 91

meldrewreborn

26-11-22

@Vcb

you want a fix to your issue, which is a bit more than a “look”. If they fixed thing first time every time then service would be better for everybody - and cheaper.

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.