There's a known issue with SMETS1 Aclara and Itron meters at the moment, which is causing paired IHDs to show massively higher charges than they should be. Your actual bills are not affected and you can always check the real cost on the meter itself. Likewise, if you're on Pay As You Go, the meter itself will always show the correct credit balance. If you are using an ivie Bud, the mobile app may also show the wrong rates at the moment, as it gets them from the ivie Bud itself.
DCC are aware of the issue and a fix is currently in progress. It is planned to be fully rolled out by the end of the year, but please be patient as it may need more time. We ask that you do not contact customer service to request this to be sped up, as only DCC is able to control when your meter will get the fix.
DCC are aware of the issue and a fix is currently in progress. It is planned to be fully rolled out by the end of the year, but please be patient as it may need more time. We ask that you do not contact customer service to request this to be sped up, as only DCC is able to control when your meter will get the fix.
Just another guy passing by... The unknown tech way...
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