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Smithy15493
If you are already in a property and upgrade to a smart meter, you would usually get some 'education' from the installers showing you how the setup works, and how to operate the IHD to get all the info you require. Often in the case of new builds, you just move in, the meters are already there and you miss out on that information. In theory, the developer or their agent should have taken you through the nuts and bolts when you moved in, but I find this rarely happens. My parents moved to a new build last year, and their house had solar thermal, underfloor heating, smart meters and the whole nine yards. The developer did indeed send a person round on moving in day who went through everything in great detail, and had someone in the show home who could pop round and remind new occupants how things worked if need be.
I tend to find that the new homeowners pack can vary significantly between developers. I recently moved to a rental that had been completely refurbished. My 'tenants info pack' was comprehensive to say the least. Full manuals for the boiler, heating controls, electrical cupboard, oven and hob...the lot. My last property, I had to figure everything out for myself. It took me two years to find the main water stopcock and water meter, hidden under a planter in the garden.
