Has anyone else not received the £66.00 reduction in their direct debit payment this month? I had the amount taken off last month's direct debit but not this month? I am not sure what is going on, and I had budgeted for the reduced amount this month, so this has left me sort of money when things are tight as it is.
@Tracyjo hi there, I didn’t receive mine either, I have rang and spoke to someone this morning but not very helpful, said to go to my bank for an indemnity claim form! No idea what is happening to the payment, have asked for a manager to call me as he was in a meeting when I rang (surprise surprise) but I don’t hold out any hope unfortunately, like you i received the payment last month.
Today is Nov 1st My October credit showed up on the 6th Oct. No biggie. Might be worth trying to move your DD to after the 10th of the month if the timings of the credits don't work for you. I have a DD set up, but they never take it because as soon as my bill arrives, and I have a few quid spare, I make manual payments to make the timings work for me.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Tracyjo Thank you for your question. Every year we do run Payment Adequacy to see if all our customers are paying enough based on their actual usage.
Have you checked if this has been run on your account? I also believe that the EBSS would still be applied. Do you know the amount of differences that you have seen ?
I know this may sound a bit pedantic, but do you have a smart PAYG meter or a regular top up one? If it is a smart one, the credit is applied to your meter/account automatically.
If a manual top up meter, do all your account details (name, address, etc. ) marry up on your account. I once moved into a property with a key meter, and had no scooby how it all worked. I just took the key down to the local shop once a week and put a fiver on it. The electric company never had a clue who lived at the property!
Hi
it is a pr payment meter I received emails for promotion offers and statements I also have the app and checked my billing address I emailed them weeks ago to confirm address but no response from them
Ok, so they know who you are, and where you are. So, you should have had your voucher through the post. If you've not seen it by now, there has been either an administrative error, or it has gone AWOL in the post.
My only advice is to hit the phone at 9am on a weekday and speak to customer services. There is a procedure for requesting replacement vouchers, but it's not exactly a case of phone and request one. As I understand it, you need to fill in a form, or something.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
