We have SMETS2 gas and electricity meters, which used to work fine with our previous supplier, but we switched to Eonnext 12 months ago and they have not sent readings since. I have exchanged ~30 emails with Eonnext customer services, who tell me each time that they have sent it to their smart metering specialist team, and I must wait for 4 weeks. The same communications happen every month, but nothing changes.
Our meters are working fine, with SW, WAN, HAN & GAS lights flashing.
Can anyone please suggest a plan of action that might help us?
You must make a formal complaint detailing your previous dealings. You'll eventually get to somebody who will arrange for the fix to be done because they will not want you going to the ombudsman after the 8 week reply period is up.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Just another guy passing by... The unknown tech way...
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