I have solar panels and am in credit with EON Next, but am at a loss how to get the company to pay my credit into my bank account.
How to get paid if in credit
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Best Answer
Level 9128-10-22Best Answer@L16GSY Try to contact customer services. While its annoying that phone calls mean a long wait, I imagine that this isn't really urgent and others have more pressing matters to attend to, so keeping this off the phone lines is sensible. Make sure there are up to date readings on your account and then request a refund by email or one of the social media routes. Make it clear that you will make a complaint if this matter is not dealt with in a reasonable time scale.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Best Answer
Level 1829-10-22Best Answer
As you have not indicated the amount of credit on your account, it could be that E.on are reluctant to pay a credit balance with the Winter months approaching when maybe the credit will be eaten up with extra usageLast edited by Johnh1995; 29-10-22 at 09:44.
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Level 428-10-22Even emails get you nowhere when you are after a refund. My solar panels run my battery only car and they get me a credit amount but trying to get it paid into your bank account is like getting blood out of a stone! -
Level 429-10-22Even emails get you nowhere when you are after a refund. My solar panels run my battery only car and they get me a credit amount but trying to get it paid into your bank account is like getting blood out of a stone. Well, I know the Small claims Court will listen when I submit a claim, plus costs!
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Level 429-10-22@L16GSY Its only £615 and increasing!
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Level 9129-10-22
This is a customer to customer forum where we try to help with other customers’ questions and issues.
@Johnh1995 made a reasonable suggestion and it’s a shame that your reply, far from being thankful, was so terse.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Community Team29-10-22Hey @L16GSY,
If you are in credit you should contact our energy specialists to request a refund. You can do this by phone, social media or email. It may take a little longer to get back to you at the moment as we have been much much busier than usual with the current climate and all of the changes that have come into place recently however our energy specialists are working as hard as possible to get back to customers asap.
When you are requesting a refund it is important to ensure that you have submitted readings withing the last 7-14 days as your account will have to be billed up to date to actual readings before our energy specialists can request this for you, this is to ensure that the balance on your account is accurate so your account isn't placed into a debit by refunding.
Once any refund has been approved by the finance team and released it should reach your account within 10 working days. If however we need to issue a cheque then we ask you allow up to 21 days to arrive."Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Do you have an urgent account specific query? Get in touch with our energy specialists who can help you, you can find our contact info 👉 HERE 👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
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