[MStride]

Hello, my gas meter is displaying "Call Help" and I have no gas.

[Anasa_EONNext]

Hello @MStride Anasa here 👋 I'm super pleased that you found us over here on the Community and I can see that you got some help from our lovely members and at the same time your email was picked by our @Han_EONNext who started to look into this for you. I'd love to know how your customer journey went if you ever have time to pop back 😊

Just to let you know...

If the screen is blank or showing a message such as 'error', 'call help' or 'battery', there's probably a fault with the meter. Tell your supplier straight away or you could be left with no energy.

If your electricity or gas has already stopped, your supplier has to send someone to repair or replace the meter.

I noticed that you mentioned you'd tried to get in touch but not had a reply, when you do get in touch please state fully that 'Your off supply, this is an emergency' 'faulty meter' we'll then be able to prioritise for you and get in touch as quickly as possible. 😊

[JoeSoap]

@MStride

I think you will need to contact customer service with this ASAP. There are many methods in the link below but I would be on the phone and hanging on until I got through.

Be warned that you will need to be patient as it could take a long time to get an answer.

[MStride]

Originally Posted by JoeSoap

@MStride

I think you will need to contact customer service with this ASAP. There are many methods in the link below but I would be on the phone and hanging on until I got through.

Be warned that you will need to be patient as it could take a long time to get an answer.

Thanks, I have tried calling, emailing and messaging on facebook and no one ever replies, that's why I thought I would try here.

[JoeSoap]

@MStride

I fully understand. I have just received a WhatsApp reply after two weeks but thankfully it wasn’t urgent.

Some have had a quick answer by phoning as soon as they open at 9am so it’s worth a shot.

[theunknowntech]

Definitely sounds like the meter has detected a fault and had to shut down the supply for safety reasons. It's pretty difficult to fix a gas meter in a Call Help state so it'll probably get replaced with a Smart Meter.

[meldrewreborn]

I think we should advise all customers with issues of the existence of the service standards that they should expect. There is a specific section on meters.

Guaranteed Standards of Service – our policies | E.ON Next (eonnext.com)

[Han_EONNext]

Hey there @MStride,

I believe we are currently emailing, I'll speak to you over there 😊

Hannah