[rosast]

Hi . I have 2 prepayment meters for gas & electric. I got the voucher & took it to the post office where I would not normally top up. She just scanned the bar code & said she did not need the key or card. It has not appeared on my meter yet. Today I went to top up at normal shop & spoke to guy there but no message on machine & I just tipped up as normal. Put on meter there & still no credit. I don’t know if I’ve done something wrong? How has the credit from the voucher appeared for people?

[theunknowntech]

You did something wrong. The credit from the voucher has to be transferred to the key/card before you can chuck it onto the meter if you have key/card meters.

If you have Smart Meters, the credit should have been sent automatically.

[rosast]

Thanks should that happen in the post office? I think the lady there might have got it wrong. She told me it would go on automatically & she didn’t need my card/key

[rosast]

Got it sorted went back to the post office & they put it on the key

[retrotecchie]

Result.

I recently tried to renew my photocard driving licence at our local Post Office. Young lad didn't have a Scooby how to do it. The more mature assistant grabbed the tablet off him, took my photo, clicked a few buttons and took my pennies. Licence arrived a few days later.

As this is a Post Office/Paypoint thing, you would have thought they would have given their staff a few pointers on how to process these vouchers.



Glad you have your credits sorted now.

[meldrewreborn]

@retrotecchie

We all have to learn - some though will always struggle. Many were the times (when at work) when people would say that something was common sense and my response was that actually it wasn’t all that common.