No responses from Hi@eonnext.com or Hellobusiness@eonnext.com

Level 1

14-10-22

1296 views

I've emailed 4 tiimes over the past month to both the Hi@eonnext.com and Hellobusiness@eonnext.com but I'm getting nothing back. Yes I've checked junk/spam/quarantine and there is nothing.

I can only imagine they're ignoring me as they don't want to refund my credit of £300? The property is empty and the total bill comes to around £25 per month. I'd like to get the credit in my account withdrawn.

5 Replies

Level 91

meldrewreborn

14-10-22

@georgeh105

try phoning at opening time on the dot.

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 1

Gooner87

15-10-22

You’re not the only one, my email sent a week ago hasn’t been acknowledged or responded to.

Level 18

Johnh1995

15-10-22

Originally Posted by Gooner87

You’re not the only one, my email sent a week ago hasn’t been acknowledged or responded to.

I have replied to your identical question on your other post

Level 5

StuartD

16-10-22

I have emailed them at the unhappy@eon too and its a black hole. Had some replies to my post but their staffing levels clearly not upto the job at the moment. Someone said they were taking 7ish days to get back to people on queries so i thought perhaps i might get some joy shortly but your post suggests we are all just piss*** in the wind.
I am going to ring Monday and i am not.coming off rhe phone until i get it sorted out.

Last edited by StuartD; 16-10-22 at 12:41. Reason: Spelling

Community Team

Han_EONNext

16-10-22

Hey everyone 👋.

When it takes longer to get back to you it can be frustrating, I get it! I would be frustrated too.

Unfortunately, it is taking longer for us to get back to you and I am really sorry about that. Our Energy Specialists are not ignoring you and they will be able to respond to you as soon as they get to you.
Have you tried other routes? Our phone number is: 0808 501 5200 and our lines are open 9am-5pm Monday - Thursday, and then 9am-4pm on a Friday. We are however operating between 8am-10pm 365 days a year on our social media channels, these include Facebook, Twitter and WhatsApp.
To ensure that things get sorted out for you as soon as we pick up that message, please let us know your accont number, full address and full email. (include these on your initial message if you aren't contacting us) 😊

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

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