Hi, my smart meter hasn't been picking up gas readings recently, just recording electricity. I tried to take a manual reading this morning but see that my box is completely dead - no display or flashing lights. Who do I contact to fix this (it was installed before I had the house)? Is it Eon?
Comms box not working
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Level 9112-10-22@bellsinor
You will probably need to contact Eon Next through any of the means here
Before putting yourself through the hassle of contacting customer service it may be worth getting the opinion of @theunknowntech. Normally, photos of the meters, comms hub and IHD are required but your description of there being no lights or display may be enough to get a diagnosis. My tag of our volunteer smart meter expert is normally enough to solicit some advice.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 7812-10-22I still need photos to confirm I'm afraid.Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 412-10-22hi, thanks - here's the photo (have already tried attaching it so apologies ifit double-sends)
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Level 7812-10-22I cannot see any possible chances that the internal battery on that gas meter is dead already. It's only been three years!
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Level 9112-10-22A UniFlo G4szv has buttons A, B, and C. Press the A or B key to activate the screen. Press A again to show the meter reading. Press C to display the main menu.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 412-10-22@theunknowntech - the 'supplier' meaning Eon?
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