[Akers]

I have been trying to get in touch with eon for the last two weeks.
regarding a credit refund.
They have already approved the refund, but I have not received it.

They do not answer phone calls, even after listening to there hideous music for over 20 minutes.
Nor do they answer emails.

I'm beginning to think that the staff at eon don't actually exist!!!

personally I don't care how busy they are, it's a poor excuse for abysmal service .
the sooner I can change supplier the better.

[JoeSoap]

@Akers

Firstly are you with Eon (as you have posted) or Eon Next. If Eon Next then you are in the right place.

Even if you don’t care how busy customer service are, the fact is they are overwhelmed due to all the changes on 1st October.

It can currently take some hours to get through on the phone but someone who phoned at 9am recently got through in a couple of minutes.

Replies to contact by Email, WhatsApp etc. are taking many days. If you made contact by any of these means two weeks ago and still have not had a response then you could try raising a complaint. It will help if you have kept some evidence of contact.

It’s not good but unfortunately it’s just how it is right now.

See below link for the complaints process…

https://www.eonnext.com/unhappy

[Akers]

@JoeSoap

Hi

Just to confirm I am an eon dual fuel customer.
As to whether I'm eon or eon next... I haven't a clue!

As I've never used this forum before, I'm unclear as to whether you have replied as a eon representative or just another customer.

Either way, thank you for your reply, it is somewhat comforting to know that I am not the only one recieving non existent service!

All I want is the money back that eon have been overcharging me.
Surely that should just require someone to press a few computer keys and hey presto.
So not sure why I'm still waiting after over two weeks.

It seems that eon are typical of most UK companies who need to take a page out of the USA customer service guide!!

They know how to do customer service!!

Thanks again

[JoeSoap]

@Akers

This is a customer-to-customer forum for Eon Next which is a different supplier to Eon
so it’s an important distinction as you may be trying to talk to the wrong supplier.

I am a customer, as most of us are, but on occasion Eon Next community staff interject here. They have ‘Eon Next’ attached to their names.

We customer members can and do help wherever we can but sometimes only official contact with the company can get results.

Your account, bills, correspondence will have either Eon or Eon Next printed on them.

My initial reply still holds good and I wish you good luck getting your issue resolved.

[Bennie_R97]

Hi @Akers,

I believe that there is a so-called 'skeleton' customer service at E.on Energy at the moment but you should be able to get the phone nr. on their official website. The main thing is trying to understand if you moved to us or not. The refund process is usually really easy as long as we have all the details in place when we request one.

Do you know if you received an email or letter from us perhaps ?

[Akers]

@Bennie_EONNext
hi

I received an email from eon next stating that my refund would appear in my bank account within 3 to 5 working days.

I will try and check that I am contacting the right people.

There should be something on my statement I guess.

Thanks for your help

[Bennie_R97]

Hi @Akers,

I am glad to hear that. If you encounter any problems please feel free to get in touch with us.

Have a lovely day,

Benedetta.

[Bennie_R97]

Hi @Akers,

I am glad to hear that. If you encounter any problems please feel free to get in touch with us.

Have a lovely day,

Benedetta.

[Hedwig]

@Akers Try Twitter @eon_next they are fairly responsive..sometimes and quite nice and helpful

[Han_EONNext]

Good afternoon guys 😁.

Hannah here 👋 @Akers - did you get your refund in the end?

That is also some great advice from both @Hedwig & @JoeSoap. The lovely @JoeSoap has also made an up to date thread on how to request a credit refund!

See Requesting a Credit Refund if you have anymore questions regarding refunds 😀