Sorry I haven't been back in touch sooner. I am still waiting for clarification however I am going to pop you a private message so that I can get some account details from you 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Do you have an urgent account specific query? Get in touch with our energy specialists who can help you, you can find our contact info 👉 HERE 👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
Sorry I haven't been back in touch sooner. I am still waiting for clarification however I am going to pop you a private message so that I can get some account details from you 😊
Hi. It has been a month since I provided the account details. Should I assume you've had no reply, at all, in all that time?
Raise a complaint on resolver, it'll escalate up the hierarchy...and provides an audit trail.
Re the accounts - this could make sense IF the account is used to tag the meter readings. I would have expected the readings to get tagged with the MPANs/serial numbers but I don't know the details. At some point the readings need to get allocated to a bill paying account. If you have two of these then maybe the system can't handle that. In effect you've not got a dual fuel account but two separate single fuel accounts. Maybe better to get the meter issue logged and parked as a complaint whilst the two single accounts are sorted out.
I wonder of SMART meters can handle the situation where you get elec from one supplier and gas from a different one?
Apologies for any confusion over the 1m distance---that's not why EON refused to install a gas smart meter; I only mentioned that to emphasize how close the supplies are (if it is relevant re communication/signals).
One "reason" given to us (so far as I can understand it...) is due to the way our accounts were transferred from NPOWER---when EON took them over. Apparently, because our gas and electricity are on "different accounts" the smart meter cannot communicate both data sets (gas and electricity) to EON (that seems bizarre, to me).
Both our energy accounts are accessible via the online web account, both for the same address and both under the same name---as they've been for many years.
I had one call where someone said "merging" the accounts could fix it and they'd look into it. But, shock + surprise..., they never did call back. So, we're stuck with no gas smart meter.
Cheers
Graham
apologies for digging this up. What was the latest with this, did you get with this… I’ve had the same issue and been about 2 1/2 years but what I been why I cannot have one contradicts yours.
This is the response I got:
The system will not allow us to book an appointment for just the gas as it's a dual fuel account and the electricity smart meter is directly linked to the gas and both meters need to scheme together to connect successfully. We cannot do this if it's just one meter being installed.”
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
