@Anasa_EONNext
So why is my bill this month is -£27.66. Due to the govt grant thats meant to help me with my bill. My direct debit is still being taken at £93.61 which makes me £346.23 in credit. Looks like you are profiteering. I should be gaining not yoi
Good evening at @BillyBear I'm sorry there seems to have been some confusion with how this is being applied and has not quite worked out they way it was expected this is due to the timing of your Direct Debit, If you need to reduce your Direct Debit due to the amount of credit on your account you can do this via your online account or get in touch with one of our Energy Specialist who will be happy to assist you, just make sure your reads are all up to date or you can request a refund whatever is easier for you, the money has been applied to your account and is yours to decide to do what is best for you no profiteering from our end 🙂
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@pinkypanther Anasa here 👋 As you know I am looking into this for you but just in case there are others in the same boat the only option we have at the moment is to fit you with a smart meter if you are vulnerable and are not able to get the post office to top up your meter a smart meter is something we'd look into for you, I know it's not for everyone but it is an option to think about 😊
@Anasa_EONNext Hello there, I'm a EONNext traditional PAYG meter for both electricity and gas. I was wondering if it was possible to get my December voucher sent via email instead of waiting for it in the post as due to postal strikes it could takes weeks to over a month to come and its getting hard to keep up with the costs of the gas this winter due to our low income currently. I know other energy companies such as Scottish Gas and Scottish Power have been doing this for their customers, I'm just wondering if it is possible with EON too?
Thank you
@Silent 👋 I hope you are well, there has been a lot of talk about this over the forum and at the moment it is not possible for us to send the vouchers 'm afraid, we are always working on ways to improve our customers service and we have taken on board everyones feedback, we do understand that it has been less than ideal with all the strikes and postal delays. If you are struggling in the mean time please reach out and we can look into what we can do for you to make sure you stay on supply whilst waiting for your voucher, have you thought about having a Smart prepayment meter? this way in situations like this we can send any credit straight over to your remotely 😊
@Anasa_EONNext Sadly it's a private let and would be up to the landlord to allow us to change the meters, thanks for the update and hope the vouchers come in the post soon :c
@Silent You as the tenant have every right to make that choice. You are in control of the property while you are the tenant. By all means inform your landlord of your choices you don't need them to allow you to do anything.
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