[jak733]

Hi, before the October price rise my kw per hr price was 27.84, on the 29th October eon put my kw per hr up to 52.90, how can they justify this, my rate should be 34p per hr, wounded if anyone else has had problems.

[meldrewreborn]

E.On next have failed to explain to customers what would happen today with the pricing of nearly all customers energy accounts.
It appears that as stage one of their updating, they have incorporated the rates deriving from the OFGEM review published at the end of August. Most customers would have seen substantial increase in their bill had these increases (circa 80%) gone ahead. When stage two (to incorporate the unit price reductions deriving from the Energy Price Guarantee (EPG)) will be completed is currently unclear
In the event, the government stepped in with the EPG, which has applied a significant reduction to the October 2022 OFGEM rates, but has left the Standing Charges unchanged from what OFGEM authorised.- these are in general a slight increase.
For those customers on the variable rate tariff, the prices after the Government EPG has been incorporated will see their unit prices up by around 25% instead of the 80% allowed by OFGEM.
E.On Next has been most reluctant to give away details of pricing up till now and may have been struggling to get the changes necessary properly programmed into their computers. Customers can though refer to the pricing by EDF which was published about 10 days ago. E.On Next’s pricing will likely be very similar.
government_energy_price_guarantee_prices._standard _variable_deemed_and_welcome._credit_meters.pdf (edfenergy.com)
Customers on fixed tariffs will see a range of unit price reductions because of the EPG, but prices will not go below the EPG rates. Some customers who fixed very recently might find, even after the EPG reductions have been applied, that their prices remain above the EPG. It’s likely that the company will bring prices down to the EPG for these customers, if not customers can exit their fix and go onto the variable rate tariff.
E.On next have suspended most of their web site functions for the time being and are no doubt working furiously to get thing right.
As far as the forum is concerned there have been very few E.On Next staff about for some time, perhaps indicating the problems they were having behind the scenes. Most of the contributors here are volunteers who have no access to the company’s systems so can’t actually correct anything for you. Customer services will be overwhelmed at present, but hopefully the website will be up and running again soon, accounts and tariffs will be updated and something approaching normal service will return.
My advice to customers is to be as patient as possible, but concentrate on the fact that unit prices will now remain the same for 2 years but bills can go up or down depending on your consumption. There is no cap on bills, The caps are on prices. Use more - you pay more. Use less - you pay less.

[retrotecchie]

Originally Posted by jak733

Hi, before the October price rise my kw per hr price was 27.84, on the 29th October eon put my kw per hr up to 52.90, how can they justify this, my rate should be 34p per hr, wounded if anyone else has had problems.

I'm sure everyone may have seen this issue. I log on to my dashboard daily so see all the banner messages that appear. My unit prices under my tariff details indeed shot up to 50 something pence, but the banner message said don't worry, your bills will be right and the rates displayed will be corrected in due course. It took a couple of days, but all is well now. The rates vary according to region and your local DNO, so it would have been a bit of a trick to get everyone's info updated instantly.

It's not like the cap is identical for every region and one set of numbers could have been put in place at once, see?

If you log onto your account (not your app) online, you should see everything all nice and sorted now.

Bless them, the usually excellent Customer Services folk have been run ragged the last few weeks, understandably. Not just Eon.next but every other supplier as well, no doubt. Worry ye not...all will be sorted and you'll only be paying the 34p-odd per kWh, not the nasty big number!

[jak733]

@retrotecchie Hi, thanks yes it has now gone to 35.06.

[retrotecchie]

Excellent! Told you it would be sorted eventually.