Moved Home last week - no update from EONNext from emails sent? Now what?

  • CazDevill's Avatar
    Level 1
    Hi, we moved last week. The day after we moved I logged onto my account to do my final meter readings and to log we had moved. The EonNext app does not allow this so I have now sent emails with not even an acknowledgment email to say Thank you we have your email..... no response no update - I have spent nearly 1.5 hours waiting on the phone to get through to someone via the number, Done the whats app contact and the Messenger but to no avail. So now what? I have cancelled my DD as we are moved out and I have a credit on my account which needs to be paid back .... how do I talk to someone at EONNEXT to get my account closed and my money back? Please help!
  • 3 Replies

  • JoeSoap's Avatar
    Level 91

    With all the changes coming tomorrow customer service are overwhelmed and it may take up to five days to get a response. You can try phoning again but you may have to wait some hours on hold before you get a reply.
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • CazDevill's Avatar
    Level 1
    Thank you I appreciate that. I have been trying now for 5 days to call every day and honestly I cannot afford to be on hold for that long - honest feedback would be for the app to be like all other suppliers whereby you can do all your final meter readings, forwarding address etc online - perhaps of that was added to the online accounts then that would aliviate the amount of work for the customer services team. I am in customer service so I totally understand how it goes but sadly this is not a great experience. If there is another way to contact Eon it would be appreciated to know...... Especially when a person is owed money from their account which would help with the new charges etc. Maybe someone from EonNext will read this and be able to help further.....
  • EmmaN_EONNext's Avatar
    Community Team
    Hey @CazDevill 👋

    I appreciate this was posted a while ago but did you manage to speak with one of our Energy Specialists about this? Has this now been resolved? We'd like to hear from you 😊
    Knowledge is power, community is strength, and positive attitude is everything 💜