I can only suggest you contact customer service by one of the methods listed here
You may have to be patient as they are very busy right now.
Very very busy, in my experience they didn't get back to me at all so I switched to Octopus Energy who incidentally also pay their customers 15p per kWh for energy exported to the grid rather than the measly 3p that e.on "have" to pay.
Prices are capped at the moment so why put up with lack of customer support and having to wait months to get things sorted out?
Switch to Octopus Energy. They pay their customers 15p per KWh of energy exported to the grid and have a customer service that actually respond to emails
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