I started an account with EON in August for a new build house, I set up the direct debit, suggesting an amount to pay but it's still sitting there at £0 and no information. The account says they can't read their own smart meters so I submitted a reading, but still nothing. The person who set up the account won't respond to queries and I've no idea what tariff we're on as there are no details online. How do I progress this? I'm thinking of going back to Octopus.
No starting information
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Level 9126-09-22@Julieob
Patience is a virtue. There are many people with more pressing problems bombarding customer services with issues. It will be resolved eventually. If you didn't sign up for a fixed tariff, you'll be on the price capped variable tariff, which will go up in October but still be limited by the governments Energy price Guarantee.
You can see EDF's new prices here, Eon's will be similar if not identical
government_energy_price_guarantee_prices._standard _variable_deemed_and_welcome._credit_meters.pdf (edfenergy.com)
.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 1826-09-22
There are plenty of ways to contact Eon, telephone, e.mail, what's app. Just be patient in getting through -
Level 9126-09-22@Julieob
As previously suggested, customer service will be overwhelmed right now. This is a customer to customer forum and you can only get your problem resolved through speaking to customer service.
As difficult as that may be, there are some getting through on the phone but only after waiting as long as it takes. There are other ways to contact them as detailed in the following link but whichever method you choose you will have to patiently wait for a reply.
https://community.eonnext.com/thread...ull=1#post7151I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 127-09-22Thanks for the tariff sheet. I will try to be patient though it's a bit worrying not knowing what level of monthly payment to allow for. At least we managed to downsize in time. The meters things is odd, as they've said they're not readable for up to 8 weeks after installation, though they were installed in May/June and my daughter's meter was readable immediately.
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