Our energy account has always been in my wife's name and we have a joint account, but she has now moved into a care home, how do I register the account in my name, all the bank details will stay the same.
Change of account holder name
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Level 9122-09-22@ackers
Life deals us tough situations at times.
Do you mean a joint energy account or a joint bank account? If both names are on the energy account, then it "should" be simple to speak to customer services and have her name removed. On a practical point, I'd not rush in to doing anything at the moment as customer services are very busy.
If it's only your wife's name on the account and you want to be added (and her taken off?) I'd get the statements together and phone customer services (again when things have quietened down) from the care home via a mobile phone as they will probably need to speak to both of you (because of legalities).
These sorts of situations can get quite distressing, but Eon Next are trying to improve the handling of these sorts of matters, so if you have difficulties post back here and we'll up the level of representation for you.
Good luck. -
Level 323-09-22@meldrewreborn
Thanks for the reply, having reread my initial post I didn't make it very clear. The energy account is in my wife's name but we have joint bank accounts, meaning that there would be no difference in bank details for continuity. My wife has alzheimer's so is unable to understand or sign any form but I do have Power of Attorney. It is the 'phone customer services' that I'm stuck with at the moment, what is the phone number? I seem to be stuck in the online help loop. -
Level 323-09-22@meldrewreborn
another senior moment, I think I've found it, 0345 052 0000 I will give this a go on Monday morning -
Level 9123-09-22give customer services a go. Make sure you get the name of the person you speak to. Mention you are getting support from forum members and the response from Eon next will be reported on.
While i don't advocate it, getting another woman,armed with you wife's details to call with you might make the task go more smoothly. The priority is to get you onto the account, removing your wife is not particularly important.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9123-09-22@ackers
An alternative approach would be to report that you wife has moved out (she has), and you are now living in the property instead, your wife's account will be closed and a new one using your details opened. If though you have a good fix deal from some time ago, I'd hold off till the fix has ended. If it's a variable price capped tariff, then this strategy will work.
You might well be able to do all this online - without the need to speak to them. -
Level 324-09-22Thanks for the replies, it seems such a simple thing to do, the digital age has made life so much more complicated.
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Level 312-10-22Update, I eventually got through on the phone and spoke to a pleasant young chap, explained what the problem was and as I finished speaking he said all done, I asked for a new bill in my name and received the email within a couple of minutes. The constant redialling to get connected is a nuisance but understandable, the service when I did get through was excellent. Case closed and thanks for the replies.
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