According to my eon.next app, for the past 6 weeks, my gas meter has not been sending any automated readings. So I've also not received the usual monthly bill.
I've got a little exclamation mark next to the gas and the message 'Some of your data appears to be missing'.
My IHD is monitoring gas usage correctly.
(Electricity is completely unaffected and working perfectly).
I've messaged on twitter - but after hitting a brick wall there last time I had a problem, I thought I would try a two-pronged approach and ask on here too.
Sorry to bump this. It magically started working again on its own for 3 weeks. Twitter support only replied after it was already working - saying they didn't see a problem!
Now I've just entered my new billing month and it's disconnected again. I've got the same little exclamation mark next to the gas and the message 'Some of your data appears to be missing'.
Depending where you are in the country, it may be that your meter got it's act together....and then dropped off line again at the start of the month. If your meter or comms hub is a GSM version, several of these in some areas are being disconnected because several mobile networks are switching off the old 3G service the meters use for communication to DCC.
Where I am, in West Wales, EE shut down 3G on 01 October and Vodafone are switching off this month, leaving no 3G network connectivity. Not many folks round here have smart meters as the coverage was poor anyway and most didn't work, but the few that did are now all dumb meters.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie Is it possible that only my gas would be affected by this and not my electric? Electricity meter is still working and communicating fine.
Ah, ok. Possibly not network related then There seem to be a lot of issues with gas meters not working, or communicating, while the electric meters seem to be fine.
From what I gather, it seems that although electric meters can respond almost instantly to network communications, if DCC (the communications folks) send any new configurations or details to a gas meter, they tend to sulk for a while and twiddle their thumbs, and the catch up a few weeks later.
I'm assuming you can still take readings manually from the meter, and that the meter itself hasn't rolled a seven?
Might be worth trying the Citizens Advice Smart Meter checker to see whether the DCC network can actually see your meter?
@retrotecchie Yes gas meter itself is working fine and I can manually take readings. It's still communicating with my IHD as well.
The citizens advice page just throws an error 'we're sorry something went wrong' when I try and click submit - so not sure if that's a me thing or a them thing!
@retrotecchie Ok so today the citizens advice page says the electricity IS working in smart mode, but my gas ISN'T working smart mode. Do you know if there is anything I can do - who do I have to prod? Because it was working in smart mode previously - I haven't changed supplier in 3 years and it's only been a problem the last two months.
I've tried twitter again but by the time they replied last time it had miraculously cured itself!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
