I had a Smet2 fited while with Symbio (we only have electricity) E.onNext established comms to with it in Jan this year, but apparently lost contact in April. I reported it in June and I gather there is a backlog of such problems. The WAN light is flashing every second ( the HAN must be Ok as the IHD is working OK).
Is there anything I can do from this end to help ?
You have a WAN failure and it might or might not be possible to recover it by remote control. Please report this to customer service and tell them I sent you.
Just another guy passing by... The unknown tech way...
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I will try but since I reported it on 10 June, but despite several calls, customer services have only been able to tell me it has been referred to the metering team.
Thanks for the prompt reply.
Last edited by DaveG; 20-09-22 at 13:04.
Reason: To add a thank you
I thought I should report back for completeness. Inevitably, a few days before the meter appointment, the smart meter appeared to have started norking normally again. I checked on Loop and could see my historical half hourly readings. A few more days later I finally got through to customer services who had no information from the metering team, but confirmed they were able to read it but suggested they should let the the appt go ahead in case it went offline again. The technician could find nothing wrong and it has been working OK ever since and contiues to report regularly to Loop. I have noticed though that the meter and IHD are showing outdated tariff information, but i dont intend to raise this as I am happy to be able to see the no. of units i am using.
Thanks for your advice.
You can request a tariff update by email or WhatsApp and then just forget about it as it may take a couple of weeks for anything to happen. That said, I can understand it if you want to let sleeping dogs lie given that you're in a better place than you were initially.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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