[conbob]

I moved to a new property in March but have not yet received a bill by post. I've enquired about this issue on Messenger and WhatsApp but haven't been able to resolve it yet. When I try to call the Smart New Connections team on 0808 501 5200 to resolve the issue, I am put on hold for a long time with no answer.

[JoeSoap]

@conbob

Sounds like you are having trouble getting the simplest of things done. You could try an email to hi@eonnext.com and if no luck with that then perhaps raise a complaint, using the details here, linking your email trail and referring to your WhatsApp requests. It's beyond me why they can't just action a simple request but there you are. Good luck with it.

[JoeSoap]

@conbob

Perhaps you could post a bit more information on this. Have you had any kind of reply via WhatsApp etc? Are you getting bills online? What tariff are you on? Are payments being made or taken by DD?

I only ask as some tariffs are online only and even if not an online tariff you may be able to create an online account to see your bills and transactions.

Perhaps everything is working as it should but you would just like paper billing instead of, or in addition to, online billing.

[conbob]

Hi @JoeSoap,

I've had replies each time I've messaged on WhatsApp, but have not received a paper bill. I am getting bills online. I would like to receive a paper bill in addition to online billing.

My tariff is:

Electricity

1 Year Fixed Business
Fixed term ends 23/04/2023
38.04 p/kWh 30 p/day(All rates excl. VAT)

I make payments manually.

Many Thanks,
conbob