So the saga of my gas smart meter not sending readings continues!
1. Initially, E.ON came and mistakenly replaced my serviceable Electricity smart meter instead of the unserviceable gas one, but would not replace the gas meter. Multiple calls and emails etc.
2. This new type would not communicate with the old gas meter (which was faulty anyway) and E.ON then after cancelling two home visits advised the job needed a specialist technician which they did not employ and closed the case!
3. Eventually after persuading the specialists that all I needed was a new gas smart meter (as fitted everyday by E.ON), they sent another engineer that then advised that he couldn't replace the gas meter as my gas and electricity accounts were not linked! Even though I have always had a dual fuel from E.ON and N-Power before them. And that I had to contact Customer Services to get the accounts linked. It should be noted that this would not fix the issue as I still need a new gas meter!
4. This I did nearly a month ago and have not received any reply.
To say that the service and support from E.ON is atrocious is an understatement! It just seems that no one there seems to know what they are doing and no one is prepared to take responsibility and sort out the issue!
I must admit I've just about given up - life is too short!
1. Initially, E.ON came and mistakenly replaced my serviceable Electricity smart meter instead of the unserviceable gas one, but would not replace the gas meter. Multiple calls and emails etc.
2. This new type would not communicate with the old gas meter (which was faulty anyway) and E.ON then after cancelling two home visits advised the job needed a specialist technician which they did not employ and closed the case!
3. Eventually after persuading the specialists that all I needed was a new gas smart meter (as fitted everyday by E.ON), they sent another engineer that then advised that he couldn't replace the gas meter as my gas and electricity accounts were not linked! Even though I have always had a dual fuel from E.ON and N-Power before them. And that I had to contact Customer Services to get the accounts linked. It should be noted that this would not fix the issue as I still need a new gas meter!
4. This I did nearly a month ago and have not received any reply.
To say that the service and support from E.ON is atrocious is an understatement! It just seems that no one there seems to know what they are doing and no one is prepared to take responsibility and sort out the issue!
I must admit I've just about given up - life is too short!
