[thebatfink]

Hi,

I joined in September / October last year. I have a smart electric meter, but my gas meter is not. I previously had a gas leak and my provider at the time said they didnt not have smart gas meters available to fit so they fitted a regular meter (this is many years ago now).

Anyhow, I am click ‘book an appointment’ link on the website for a smart meter and it just sends me to my account page, not to anything to book an appointment. I’ve tried this multiple times over the last few months, on both safari on my iOS devices and Edge on my PC..

How do I get my smart gas meter fitted?

Thanks

[Beki]

@thebatfink Heya! How are you?

Ahhh I know what the culprit is. Because you already have a electric smart meter, it will only allow an Energy Specialist to book that appointment for you.

The best way to do this is via Facebook/Twitter or Whatsapp. They'll get it booked in, in a flash!

[theunknowntech]

Hmm... I think you'll need to call customer service to get the appointment booked. I'll flag this up with @Beki_EONNext though as it sounds like there's a bug which needs fixing.

[thebatfink]

Hi, thanks for the reply. So about 9 days ago I messaged via whatsapp (I don’t use facebook or twitter), I got the automated replies and leave my account details and my question about the meter but no one ever replied?

[LukeThePower]

@thebatfink Same - it's a complete joke at the moment.