We switched from Eon Energy to Eon Next in February this year. Since then we have been plagued with massive bills for Electricity and very poor accounting. We carried over a debt from Eon Energy, again down to poor accounting, so we agreed to pay that off with an increased DD over 3 months. That was done but our DD didn't go back to 'normal' levels, instead it went up. We are now faced with a massive debt in the region of £8k !
The issue, I believe is, that I took a reading from our meters on Feb 11th, our switchover day. My reading is significantly lower than the one on the bill that we received in May, difference in the region of 188k Kwh.
I have sent an email to unhappy@eonnext.com and awaiting a reply. I would have chosen a stronger word for the recipient!
Yeah... That definitely shouldn't have gotten through validation...
Just another guy passing by... The unknown tech way...
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Hang on... Am I right in saying that your account says you used 188,000kWh more juice than you actually used? That's an awful lot and I agree that's kinda impossible...
Let me see if @PeterT_EONNext is around. I think this could do with his expertise.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Wow indeed - that's crazy. Does that mean you can use 188k kWh before paying a bill again? Some hope.
Since you were forcibly transferred from Eon to Eon Next the change should have gone smoothly. A formal complaint is called for, and remember if they get the bill wrong you can IMMEDIATELY reclaim your DD under the DD guarantee via your bank.
Hey @Unbated, I am really sorry that you had to go through that.
Think about billing and smart meters as best friends, the system is programmed in a way where once we receive meter readings then the bill can be released on a specific day. For what I understood, in your situation something went wrong on the way the transfer was handled causing this issue. The email that you used usually are for complaint purposes, if you would like to open a complaint in order to get this resolved and investigated, please feel free to DM us on any social media platforms or on Whatsapp. Our energy specialist will be more than happy to open your account, have a look and support you step by step with this query.
I hope this is a little helpful. Feel free to ask any further questions if you have any. The community members and us are here to support and guide :)
Hi @Benedetta so is my email to unhappy@eonnext.com not enough? That said exactly what I've told this community in this thread. Do I need to WhatsApp as well? I'm waiting for a reply from the email.
If the email is not enough then a clear complaint procedure should be published. I object to waiting on a premium phone number and for someone to answer and then ask me what appliances I have! This smart meter was installed way back when we used Utility Warehouse. As I understand it's an old model but I'm not sure. It's clearly wrong.
Any guidance on the best way to get someone's attention would be very welcome.
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