Every now and again the system sends me an estimated bill (often quite fictitious), even though I'm not overdue on sending readings. So then I enter the actual figures and instead of cancelling out the previous bill and creating a new one it sends out the adjustment. Now if I want to look back on a month I have two documents and some mental arithmetic to carry out.
My actual readings were less than the fiction that was sent - so I get "are your reallly really sure" a bit like the previous customer who recently posted. Clue: There may be reasons why a summer month post covid has had less usage!!
No other supplier I have ever been with does this. Most have sent a request for a meter reading before doing an estimate. But why the impatience anyway? The 29th is not the end of the month. And why does it work one month and not another? Systems NOT designed for customer convenience.
I have had several different responses in the past couple of years as to the best time to submit readings - none of them work, it seems that EON-Next do not have control over when estimates are sent out:
The robots have taken over 😖