[Lizby24]

I changed from british gas in may and received a bill from them . I have now been asked to submit readings for eon and my electricity reading is lower than previous reading i have taken a picture of the reading but unsure of what to do now

[Silverfox]

If you log into your account you will see meter reading and it's easy to send them to EonNext.
Its about halfway down the dashboard ( screen)

Silverfox.

[BethS_EONNext]

Originally Posted by Lizby24

I changed from british gas in may and received a bill from them . I have now been asked to submit readings for eon and my electricity reading is lower than previous reading i have taken a picture of the reading but unsure of what to do now

Hi @Lizby24

Thanks for taking the time to post!

Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure all has gone to plan? I'll be back with you as quickly as I can.

Alternatively, if you'd like a quicker reply (I am but one woman and not here all the time! 😂), it might be worth popping over to our Facebook and Twitter pages and asking one of our amazing Digital Operations Team to give you a hand - they're available 8am-10pm 365 days a year! Simply search "E.ON Next"

Hopefully we'll speak soon!

Beth :)