[Trubel]

Had smart meters installed in March and had nothing but issues since.

Gas readings have had no problem with. Electricity readings were not being submitted 😕

Been complaining by phone almost since the beginning. Electricity readings are now being taken and we can now see both sets of readings on the account. Success - or so we thought.

Seems like we have never been billed for Electricity since March!!

Fixed tariff is due to end next month so this really needs sorting before then. Don't want to end up being charged at a higher rate just because eon can't get their act together.

Can someone PLEASE take ownership of this and get it sorted.

[Han_EONNext]

Morning @Trubel 😋

How ya' doing? - I am sorry you have had a run around with getting the electric reads sorted. We have sorted out the billing for you this morning and ensured that the account is up to date and will continue to bill you properly 😊.

If you do have any further issues with your account or need to chat with an Energy Specialist 👉 then have a little look at our how to contact us page to decide what is the best option for you 😊.

Take care now

[Trubel]

@Han_EONNext
Thanks for doing whatever you did - looks like we've now been billed up to end of June.
Fingers crossed 🤞 things carry on as they should.
No offense but not holding my breath yet due to past experience.

[Trubel]

Good job I didn't hold my breath 🙄

Electricity readings STILL not being taken from the smart meter.

This is getting beyond a joke now.

[Trubel]

@Han_EONNext
Maybe this needs escalating to someone who can sort it out.

Getting fed up having to constantly chase and check.

Thought the idea of smart meters was to stop all the faffing around having to read meters.

Had nothing but issues and regret getting them now👎