[Cepeid54]

I submitted a reading 1st July and as at 24th July no bill. I have emailed "hi" and "unhappy" numerous times but so far ...... no bill.

I requested a refund on my credit but so far..... nothing.

I will not do direct debit because based on my experiences with EON.NEXT I do not believe they are capable of operating it in the customers interest.

Within the last year I have had 4 meters installed together with a Smart Meter. Smart meter was removed when last meter installed as it didn't work with installed meter. EON.NEXT does not have the correct meter in stock.

I am on E7 tariff but have an E10 meter.

EON.NEXT is aware that I am disabled and climb a ladder to read the meter.

When this started over a year ago EON.NEXT said they would send a meter reader until smart meter fitted. Smart meter was fitted then taken away.

What can I do??????.

[DebF_EONNext]

Hi there @Cepeid54,

Deb here I'm one of the community co-ordinators, it's lovely to have you here.

I'm sorry you haven't had a response yet to your emails, I have had a quick look at the account however this isn't something that I can fix from the community as it looks like we may need to investigate this one further for you. I would suggest that you get in touch with our energy specialists over on social media (Facebook, Twitter, Instagram or WhatsApp) you can find all of our contact details here they are available 24/7 on social media and you tend to get a quicker response than emailing.

Please pop back and let us know how you get on 😊

Deb 🌻

[Cepeid54]

Unfortunately I do not use Twitter, Instagram etc. Why has no one contacted me if as you say further investigation needed?? I have just checked my email 16:15 02/08/22 still no reply to over a dozen emails....

As I am hard of hearing I tend to depend on emails. I didn't get a reply or a bill after submitting a reading on July 1st. Many emails were sent. I have now submitted a reading on the 1st August 2022. Today is the 2nd of August 2022. Lets see if I get a bill by tomorrow. 3 days is sufficient time...

Still waiting for EON.NEXT to have a Smart meter in stock that fits my new meter!

Still no meter reader so I still have to climb a ladder to read meter. EON.NEXT is aware that I am registered disabled.

You do realise that should I have any form of accident whilst reading the meter then there will be a few questions asked.

What do I have to do to live a quiet and peaceful life. What your company has done to me affects me physically, and you're still doing it.... Please pass this up the chain. I understand that there is nothing that you can do, this is for information purposes so that your customers are aware of some of your issues.
Should your company do good customer service then I would praise.... But since the 3rd quarter of 2021 you have not reached a required standard...

[Andy65]

@DebF_EONNext @Beki_EONNext

Is this really the best that eon-next can manage?
A customer who has clearly made multiple attempts to sort out your problem and is getting nowhere, it's about time someone at eon-next actually took on a bit of responsibility to sort it out, especially as they have told you that they are disabled and would need to use a ladder to read the meter.
Maybe it's my age but in my opinion copy and paste replies on here just asking customers to use social media doesn't correspond with the image of eon-next that you keep trying to portray.

I'm not sure why you even have Community Co-ordinators if that's the best that you can do, if you can't sort it out yourself then you should make it someone's priority to sort it out as a matter of urgency. If you do not have the power to do that then it all seems a bit pointless.
@Cepeid54

The best advice I can offer is this, write an email to ceo@eonnext.com.

Explain your situation as you have above, making it clear that you have emailed "unhappy" several times and have not received a reply. I would also add that you came here to get help as a last resort and didn't get any, just to contact the 'Energy Specialists' which you've already pointed out that you have contacted multiple times and are getting absolutely nowhere, and that they don't reply.

I wish you luck, I think you need it.

[Cepeid54]

@Andy65 Many thanks for your advice..... Believe me I have been down the CEO route before and I got similar reactions. CEO ignored my emails but ultimately I got a reaction and assistance was forthcoming. It did however take weeks for the reaction.

All I ever want to do is pay my bill when its due. Isn't that what we all want? I sometimes feel that EON.NEXT does it all on purpose. The last thing I want to do is interact with EON.NEXT. My personal opinion of EON.NEXT is that I've found that its always an excuse and not a reason..

I had one excuse in the past from EON.NEXT, "Sorry it took me so long to reply, I had Covid." Does that mean there is only 1 person working at EON.NEXT?

The original poster said there has to be investigation which is fine. But it would be so much better if I was kept informed. It wasn't me that fitted all these meters so it shouldn't be me that suffers because of someones incompetency. Onwards and upwards... next stop "@CEO"..... again...

To make things happen very quickly perhaps I should inform them that I am going to investigate how to bypass the meter altogether. "No electric used = No bill" .....lol.....

Once again thanks for advice....

[Andy65]

I have no doubt @Cepeid54 than like many other companies, eon-next provide a good service to many customers, but when it goes wrong for some it seems to turn into a never ending nightmare.

I think the right person could sort out your predicament relatively easily, it's the fact that no-one seems to want to do it is the real annoying part.

[Cepeid54]

@Cepeid54 This morning at 09:50 I sent an email to "@CEO" in an attempt to resolve my issue. The clock is ticking......lol......

[Cepeid54]

@Cepeid54 At last!! 2 days after contacting @CEO I received a bill. Still no communication but I don't care as I have a bill.....

Now if only I didn't have to climb a ladder to read the meter or is that too much to wish for?

Who knows perhaps they'll get new meters in stock that are compatible with my new meter.