I'm being threatened with debt collection. I've checked my EON NEXT account, and I am almost £250 in credit, so was obviously quite confused. Checked the account number on the letter, and the account number is different to the one I have been paying into!
I'm pretty stressed as they say they are going to hand my account over to a Debt Collection Agency, but as I said above, I have actually over-paid by £200! Does anybody know how to get refunded when you're in credit so I can pay the surprise bill?
I am sorry for the confusion with the accounts! I have had a look and I believe I have traced the debt back to an old account at the property 🤭, please do not worry about things as we are here to help 😊.
I would like to talk to you more about it and find out some info so I have sent an email to the address associated with your E.ON Next energy account - please reply whenever you are free and we will chat over email 😎
Hannah 😁
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