I was told: you won't have to do anything. Just leave it to us.
The next thing I know I have been sent a bill and told that I must pay it within seven days as I had cancelled my direct debit.
I did not cancel my direct debit at all.
I have since been told by customer services that I instructed them not to be moved. This is also not true.
I also believe that my last two bills are incorrect.
I'm currently working away and cannot call the 0808 number from where I am.
Customer services via email are hopeless, they just keep telling me to ring the 0808 number, which I can't.
I feel I'm losing the will to live...
Why can't I request a call back or be given a number I can call from outside the UK?