Eon to Eon next, complete mess.

  • Citori's Avatar
    Level 5
    A couple of months ago I received an email saying I was being moved from eon to eon next.
    I was told: you won't have to do anything. Just leave it to us.
    The next thing I know I have been sent a bill and told that I must pay it within seven days as I had cancelled my direct debit.
    I did not cancel my direct debit at all.
    I have since been told by customer services that I instructed them not to be moved. This is also not true.
    I also believe that my last two bills are incorrect.
    I'm currently working away and cannot call the 0808 number from where I am.
    Customer services via email are hopeless, they just keep telling me to ring the 0808 number, which I can't.
    I feel I'm losing the will to live...
    Why can't I request a call back or be given a number I can call from outside the UK?
  • 3 Replies

  • Best Answer

    Han_EONNext's Avatar
    Community Co-ordinator
    Best Answer
    Hi there @Citori & @pt123 πŸ‘‹

    ​​​​​​​Apologies! We must have missed this

    did you manage to get in touch with us/sort this out?
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  • pt123's Avatar
    Level 1
    I too am having a similar experience. As I was moved to eonnext from eon, my DD was cancelled without informing me and I was moved to a variable rate monthly payment. When I raised a complaint, it was set back to DD (atleast that was reflected in my eonnext account) but no money went out of my bank account after that. I have been asking for setting DD for past 8 weeks and everytime I get a similar response "it is showing in the account as set"!! No one picks up the phone and the same customer advisor responds to emails, but still no help.
    I am also getting estimated bill because their smart meter is not able to send the readings somehow!! and it is still not fixed despite sending several emails and providing all the information. They do not even have any clue on manually getting readings from the smart meter that I have in my property!!!
  • MrTwinkle's Avatar
    Level 1
    Same issue for me ...moved house and transferred accounts and they changed me to EON next and cancelled my direct debit and then sent stroppy message about paying the bill because I have no direct debit setup.

    Strange thing is moved at the end of July and they took money out in the middle of August and now we are in September and say I have no Direct Debit setup.

    Pathetic customer service, no answer to phone or emails and office hours are a joke for people who work.