I moved into a property which already had gas & electricty EON NEXT prepayment meters. Every time I call up I've been told that "smart meters are currently unavailable" with no ETA on when I could sign up. It's causing an issue as (1) there is £40 worth of debt on the gas prepayment card from the previous owner, and (2) EON NEXT have sent me 4 gas cards that would wipe the debt but none of them work in the meter... all with a "card fail" error; they refuse to send an engineer round and I've had no gas for weeks.
I would like the following:
(1) A (free!) engineer to fix the card fail error and get the gas working
(2) The debt cleared on the account - it's not mine!
(3) Some ETA on when I could switch to smart meters for both gas & electricity