[Jason1]

Hi everyone,

I'm posting here in desperation. I moved into a new build at the end of January, gas and electric supplier was eOn. Shortly after I was moved to eOn Next. My gas smart reader appears to have never successfully submitted a meter reading. I've messaged eOn Next every month for over 5 months now and they keep saying were looking into this. Or were waiting for an update. Does it really take nearly half a year to check the data from their side?

My gas meter isn't in a particularly accessable location for me as I have mobility issues - I have to get neighbours and friends to read the meter each month so I can get accurate bills.

Is there anything I can do to resolve this within the next month at all? Happy to provide any information if it helps.

Cheers

J

[theunknowntech]

Hmm... My first thought is that dreaded read schedule issue again. I'll see what @PeterT_EONNext can dig up. :)

[Jason1]

Thanks @theunknowntech! Is there a thread or website I can read about this read schedule error?

Pic of my meter, sorry it's not the best - my elderly neighbour took it for me 😂

[Jason1]

And here's what it shows on the citizens advice website.

[theunknowntech]

I've had to replace your image. Testing the fix

[PeterT_EONNext]

Hi @Jason1

I'm sorry to hear that you've been in touch with customer services a few times now and are no further forward.

I can see that in April this was raised with our Smart Team and there still doesn't seem to be a fix for your gas meter communications on your account yet - I've escalated this to our metering team to investigate further and I should know something more by Tuesday next week.

Pete 😊

[PeterT_EONNext]

Hey again! @Jason1

The metering team have already got back to me on this one - We're not going to be able to connect back to the gas meter as this isn't on the Smart Data Communications Company database at all.

I've left a note on your account explaining this, please get in touch with customer services so an Energy Specialist can book an appointment with you to have your Smart Meters changed for new meters.

Pete 😊

[Jason1]

That's amazing thank you @PeterT_EONNext !

I'll give them a call on Monday 😄

Ah thanks for catching that @theunknowntech !

[Jason1]

@PeterT_EONNext @theunknowntech

So an eOn engineer has been. Here's what he did and said:

- the gas meter was not a compliant smart meter
- the gas meter was installed by a third party, would never have been able to connect to network

- the electric meter was working but was too far away from the gas meter
- the electric meter was installed by eOn

What he did:

- installed a dual band antennae(?) to the electric meter to increase the range
- replaced the gas meter to make it compliant and smart
- replaced my IHD so it can connect to the dual band electric meter

He then said:

- there is a system wide issue at the moment so can't connect to the network at all at the moment
- that I'm to wait 48 hours for the meters to connect to the network
- leave the IHD on to see if it starts picking up readings
- call eOn after 48 hours if one or both are not being picked up
- they maybe be able to push an over the air update to sort it

here's hoping all is well in 48 hours! 😬

[meldrewreborn]

The adverts gloss over these sort of issues don't they?