[Beki]

It's not just our meters that are getting smarter, our switching process has too! Have you heard of the Smart Switching programme that will bring us faster, more reliable switching between energy suppliers?

The Smart Switching programme is an Ofgem led initiative that has the aim to improve a customer's experience of switching energy supplier. It aims to reduce the number of switches that fail, improve customer service and limit switches that maybe shouldn't have gone ahead.

This industry wide change will see some suppliers reduce switching time to just 5 working days in the early stages, moving to one working day in the near future. E.ON Next have chosen to jump right in and start offering some customers next working day switching from the get-go!

💡 Credit customers can switch in 1 working day.

💳🔑 Prepayment customers will be able to switch in 5 working days.

💫 Business customers will be able to switch in 2 working days.

So what does that mean for our customers; new and existing?

This means that you could be on supply with us from the next working day! You will have 5 days from the switch date to give us your opening meter reading (if you've got a communicating smart meter then we get this automatically) and boom! You're already taking advantage of 100% renewable electricity!

Your consumer rights aren't affected either, so you still get that 14 day cooling off period; you may just be on supply with us during this time.

I'd love to hear what you think about faster, reliable switching and what you think it means for you! What do you think the benefits of it will be?

[noodle]

@Beki_EONNext Just wondering, if I fix on the deal offered (as my current fix is coming to an end) but then it becomes apparent that I would be better on the variable tariff how do I go about switching to that variable tariff? The fixed plan indicates no exit fees so I presume I could do this no problem....it was just the 'How'. Many thanks (hope my query made sense)

[meldrewreborn]

@noodle

Ending the deal will revert you to the standard variable tariff. Eon can't cut you off from supply.

[noodle]

@meldrewreborn thankyou but I think you have misinterpreted my query. What I was wondering is that if I re-fix with Eon but then the Eon variable turns out to be a better deal how do I end the fixed deal and revert to variable. I've never done it before and wanted to be sure it was relatively easy to do before committing. There is no exit fee on the fix offered.

[meldrewreborn]

@noodle

i understood you perfectly. I suggest you reappraise the reply I gave before

[noodle]

@meldrewreborn you plainly did not. I'm asking HOW you leave a deal NOT asking if I will lose my supply.

[DebF_EONNext]

Hey @noodle,

If you decided that the fix wasn't for you, you would just need to get in touch with our energy specialists and they would be able to help you get switched over to another tariff. We don't charge any exit fees so you are always free to switch at any point 😊

Deb 🌻

[meldrewreborn]

@noodle

Sorry, I though that if you knew how to get into a fix you would also be able to switch to a variable. Seems i was mistaken.

[noodle]

@DebF_EONNext thankyou 😃