I received the decision last week but didn't want to pre-empt because I was told Eon might choose to appeal it. I have no idea yet if they will.
The outcome of the decision was that Eon have a regulatory responsibility to offer a wide range of payment optipns, including direct debits, and that their justification that they couldn't run a credit check was not reasonable so the ombudsman has decided they need to install a credit meter free of charge.
the old saying is “the proof of the pudding is in the eating”. So the ombudsman has ruled in your favour, how long do E.On Next have to dispute that? And how long till you get an appointment to have a meter fitted? New credit meters can be switched remotely between credit and repayment tariffs so even getting a smart prepayment meter might make getting it electronically switched to full credit terms much easier
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Beki_EONNext Hi, is the technology now available? I moved into my property in March 2022 and I still have payg electric and gas meters. I need to be switched onto credit meters.
Hiya @andromeda, it is! We're able to request a switch and you may require a credit check. You can head to Whatsapp, X (formally known as Twitter) or Facebook to get through to one of our Energy Specialists who will be able to support you with it.
@Beki_EONNext Hi, advisors on X says I’m unable to make the switch because “Account not single fuel type - linked to another active account”. The advisors are not providing any further information - really unhelpful. I can send you screenshots if I need to. Can you please please help, I have been trying to switch for a year!
Hey @andromeda, I can definitely have a look for you. Do you have 2 account numbers, one for your gas and one for your electric, sometimes that can throw a spanner in the works?
Please pop me a DM and I'll have a look into your account.
Last edited by Beki; 13-09-23 at 08:35.
Reason: additional info
Hey @andromeda, just popping some information here for transparency.
When a customer has 2 separate prepayment account numbers for each fuel, we're still working on the tech side to allow us to merge these 2 together, which is needed in order to process the exchange in meters. I understand this is frustrating for you and as I said in the DM, we can pop your accounts on a list and we'll be in touch when the capability becomes available.
Hey @Pippin89 Anasa here 👋 I'm so pleased that you were able to get this sorted and we appreciate that you took the time to pop back and share your story. 😊
I hope that all went well with your electric meter exchange and would be great if you could let us know how that went?
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@Pippin89 So sorry to hear that you're no longer with us as your supplier! And we do understand you've got to do what's best for you and we're sad to see you go.
It's great that you're still around the forum though as it's still a great place of knowledge and a fantastic network of people 😊
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