Update, having now spoken to 5 different eon service people, all of whom appeared very helpful, I have gotten nowhere with my request for an engineer visit to validate meters and tails are OK for 100amp fuse upgrade - necessary before UK Power will visit.
They all promise to get back .. but never do. I have a very large home renovation project underway and this is going to cause me both time and money in delays.
Not sure whether switching supplier, e.g.Octpous, will be out of the frying pan and into the fire. Or even if they would be any better. I have been an eon customer for eons!
Eon do not have an option to simply request an engineer visit to validate. One eon operator suggested I request 3 phase upgrade in order to get a visit.
Possibly requesting a meter move, which I am more than happy to pay for, might work.
Any suggestions or perhaps a telephone number or email in order that I can escalate this issue???