[saanderson]

I am having a single (not 3 phase compatible) air source heat pump installed.

I have been notified by my electrician that our electric supply cable is frayed and that I also need a visit by Eon to check the Meter & Tails before UK Power Network will upgrade the fuse to 100 AMP.

I have spoken to a very helpful Eon agent. However, there is no option for him to just arrange a visit by an Eon team to check Meter & Tails re 100 AMPs.

Also, not sure who is responsible for fixing frayed supply cable.

HELP! Thank you in anticipation

[theunknowntech]

Frayed supply cables eh? You might need to talk to UKPN first as they probably own that element. Let me see if @Beki_EONNext can help with this as it might not be possible for you to make that request directly to UKPN.

[Beki_EONNext]

The DNO (District Network Operator) is responsible for the mains cable and the cut out so you will need to get in touch with them to get those looked at.

👉 https://www.energynetworks.org/opera...twork-operator 👈

However, we can definitely book you an appointment to have the meter and meter tails looked at. This is when the electric meter tails need extending, replacing or upgrading. Ideally we need to know the size the tails need changing to. (ie 25mm)

There is no charge for this appointment either 🙌