You may have noticed that we're experiencing some issues currently, which means you may not be able to access your online account via the website or the app. I'm sorry for any inconvenience this may have caused 😔
We're working really hard to fix these issues, in the meantime, you may find it a little harder to get through to us on the phone.
The fastest way to get in touch should you need to, is via our Social Media channels or WhatsApp, you can find details of both below in my signature.
If you have an emergency, such as a gas leak or can smell gas, please call 0800 111 999. If you're experiencing another type of emergency like not being able to get your supply on for gas or electricity and you top up, please do still get in touch with us so we can assist you further via one of the contact methods listed in my signature below.
We'll be sure to update you when things are up and running again!
Last edited by PeterT_EONNext; 21-06-22 at 14:00.
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Did you know our Energy Specialists are available on Social Media 24/7, 365 days a year? Your account may need further investigation to help you get your query resolved. If this is the case, you can get in touch with us easily over Facebook or Twitter and get on with your day until an Energy Specialist gets back to you! 😄
We're on WhatsApp now too! Fancy chatting to us without the need for social media? Now you Can! Just message us via WhatsApp on 08085015200.
You can also call on the above number Monday to Thursday 9am - 5pm and Fridays 9am - 4pm or pop an email over to firstname.lastname@example.org