Had smart meters installed around a month ago but they are still not switched on/connected.
How long before they are connected and How do we know our energy usage in the meantime?
was originally told they would be connected within 14 days.
Usually it's all up and running within six weeks. Could you show me some photos please, as I'm pretty good at diagnostics!
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@theunknowntech sorry not sure how to send photo in chat 🙈… gas meter is blank and does not wake up when pressing any buttons.
we were never given any instructions and no IHD. Was told by engineer that there was a problem with eons systems so someone would come back to property within 2 weeks to finalize connection.
I'm sorry that no one has been in touch with you to get this sorted yet 😔
Sometimes system issues on the day of your Smart Meter install means that the technician will record this as an 'install and leave' so the meters are in, they're just not commissioned yet.
When this happens, another appointment will be arranged so we can return to finish the set up. I've spoken to someone in our Smart Team who is going to give you a call at some point today (sorry, they can't confirm a time right now) So look out for this call. If you're unable to answer for any reason, they should leave you a message.
Pete 😊
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