[neuville49]

Hi, we submitted our first meter readings 6weeks ago.I have just received my paper bill.The numbers on the bill for electric are not the numbers i submitted but the gas are correct,I have checked my online account and the numbers i submitted are there.According to the paper bill the numbers they have mean we have used 4000 kwh in 6 weeks.We do not have a smart meter but it is stating a smart meter reading.Tried to ring earlier but got no answer.

[Andy65]

I would check the meter number shown on your bill with the actual number on your meter @neuville49. If it's different then they've clearly crossed your account with another. Either way you should contact Customer Services.

[Anasa_EONNext]

Hi @neuville49 I'm so pleased you'be been able to get in touch with someone and they are looking into this, I did reply on your other post and it would seem it is what I suspected - you have an inactive SMETS1 meter so it's not functioning as a working Smart meter but it is a Smart meter placed in there before you moved in, when they no longer work they just work as a standard meter and unless someone previous told you that you had one you wouldn't know. Any incorrect reads we'll get up dated for you.

[neuville49]

Hi contacted customer services this morning. she said i had a smart meter fitted in November 2021, I didnt. she is looking into it now. Its my meter number on the bill so i dont know whats going on.When i rang with the readings 5 weeks ago when we moved in there was no mention of a smart meter. I do not have one.