I've just moved into a house with solar panels, and the previous owners had a FIT account with Eon.
I've tried setting up my account, but Eon just redirect me to Eon Next, who don't have any record of the FIT installation and say they can't help until it's been transferred across to them - but they can't tell me how long this will take.
Welcome to the community & for taking some time to post.
Did you know that we have a dedicated FIT team? You can contact them on 0808 501 5218 their lines are open 9-5pm Monday-Thursday 9-4pm Friday. They should be able to tell you if this has been migrated over yet & help you get set up 😊
Deb 🌻
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Do you have an urgent account specific query? Get in touch with our energy specialists who can help you, you can find our contact info 👉 HERE 👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
EON have forms for Transfer of Ownership. I went through this myself after completing a house move last October.I was lucky that the previous owner instigated the transfer to me, but even then had quite a lot of hassle getting the transfer completed. Eventually had to ask my solicitor to write a letter confirming the solar panels were included in the sale.You have the added issue that there's been a transfer of schemes over to EON Next, but doesn't sound like that's happened in your case yet, so I would start with EON and see if you can get the ball rolling to transfer ownership to you.Good luck!
Thank you! The problem is that I can't actually speak to anyone at Eon - when I call their number I get a recorded message telling me to contact Eon Next. Who, of course, can't help me!Is there any way of speaking to someone at Eon, do you know?
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
