Hi, I am unable to find my Fit account since I have been moved to Eon Next . I was sent a message advising me that it would be linked to gas and electricity account but it's not there. many thanks
FIT account isn't linked
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Level 7831-05-22Should be an easy fix. Any of the moderators can help with this one. I'll try @DebF_EONNext first. :)Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Community Team31-05-22Hey there @Sharonsheep!
I have sorted things for you 😎 incase you missed it, I replied to the thread found here
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Level 109-06-22Hi Hannah,I have the same issue, is it possible to get my accounts linked also.Thank you,Mark. -
Level 7810-06-22@PeterT_EONNext seems to be around today. I'll ask him to drop by for you. :)
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Community Team10-06-22Hi @MarkHammond 👋
I've linked your accounts together now, when you log in, you should be able to switch between your energy account and your FiT account.
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Level 112-06-22My FIT account was linked in March when I sent my reading in then, however, today when I log in to Eonnext only my Gas and Electric account is showing. I can't switch to my Fit account.
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Level 7813-06-22Whoops, looks like the server gnomes escaped again. I'll get @PeterT_EONNext to replace them with goblins as they're a lot more reliable!
Meanwhile... Please bear with me. I need to round up some escaped gnomes... -
Community Team14-06-22Hi @Spennylad
It looks like there were two different email addresses being used for your Energy and your FiT account - I've linked these together now under the same email address (the one you use for the energy account as well as the one you used to register an account on the Community here)
When you login online now, you should see the option to switch between the two accounts.
Let me know if you have any issues.
Pete 😊
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