Hello, We moved into a new property 2 months ago which has solar panels and i was informed that it was Eon Next who i should contact to set up the feed in tariff. I sent an email with the form filled in and proof of ID etc about two months ago an have been chasing with emails since but i get absolutely no response, not even an acknowledgment email. I tried phoning but im always on hold for over 30mins and cant get through. I don't see why it would take two months to set up an account. Does anyone know what else i can do to get Eon to respond?
No contact for 2 months - FIT
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Best Answer
02-06-22Best AnswerHi @JoeP,
I am really sorry to hear about your situation. Did you have a look at our thread on the different ways to contact us ? I know that the phone line sometimes can be jammed, but we have other options such as emailing or social media, where our energy specialists work 24/7 to support you.
You can find it on this link here -
Level 513-06-22@Bennie_EONNext
Thank you Bennie. I've tried emailing multiple times and get no response. I'm not on other social media and shouldn't have to be to get a response. Its so frustrating that its taken so long and I've not even had an acknowledgment. I think ill look into whether an ombudsmen can help. -
Level 101-08-22@JoeP how long did this take? I have the same problem here.
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Community Manager24-08-22Hi @JoeP and Nicola89x Anasa here 👋 I'm so sorry that you've not had a reply from your email yet, I think as @Bennie_EONNext mentioned your best bet would be to give the team a call on the link above there is a number for the team, there is a bit of a back log with emails so you might be waiting a little longer than you'd like and although the phone lines are also busy you'll be able to get a quicker response 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
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Level 514-09-22@Nicola89x
Hello, I've still not had any response. I've submitted a complaint to unhappy@eonnext.com and.......have had no response from that either. Its now been over 5 months since i sent my first email. I'm going to see if the ombudsman can get something to happen.
Overall Eonnext is probably the worst company i've dealt with for communication. -
Level 120-09-22@JoeP
Good luck with that! Eon Next haven't paid us for export for nearly 12 months!! Suspended account for no reason and still haven't notified us!! -
Level 526-09-22So just an update for anyone that cares. I did complain to the Ombudsman and within a week i was contacted by EonNext. They have now set up my account and offered some compensation for the delay. Unfortunate that I had to complain to get something to happen.
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Level 9126-09-22@JoeP
Good result. I think that we are reluctant to go through a complaints process because it takes effort and perseverance. But it concentrates minds, and apart from walking away is the only way to demonstrate our feelings.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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