[JoeP]

Hello, We moved into a new property 2 months ago which has solar panels and i was informed that it was Eon Next who i should contact to set up the feed in tariff. I sent an email with the form filled in and proof of ID etc about two months ago an have been chasing with emails since but i get absolutely no response, not even an acknowledgment email. I tried phoning but im always on hold for over 30mins and cant get through. I don't see why it would take two months to set up an account. Does anyone know what else i can do to get Eon to respond?

[Bennie_EONNext]

Hi @JoeP,

I am really sorry to hear about your situation. Did you have a look at our thread on the different ways to contact us ? I know that the phone line sometimes can be jammed, but we have other options such as emailing or social media, where our energy specialists work 24/7 to support you.

You can find it on this link here

[JoeP]

@Bennie_EONNext

Thank you Bennie. I've tried emailing multiple times and get no response. I'm not on other social media and shouldn't have to be to get a response. Its so frustrating that its taken so long and I've not even had an acknowledgment. I think ill look into whether an ombudsmen can help.

[Nicola89x]

@JoeP how long did this take? I have the same problem here.