[GinaK]

It's over 9 weeks now since we complained about a debit balance on our account of over £5,000 which should be a credit balance of £500.
Despite numerous calls and emails and promises to get back to us nothing has yet been resolved.
Even a complaint to the ceo@eonnext.com just goes to the the complaints team (who don't get back to you). That is not right surely! Where is my reply from the CEO??
How can I get this resolved? It is taking a large amount of time and energy...
No wonder Which magazine rates e-on next 19 out of 19 for customer service.
It makes you wonder what the auditors are doing as the accounts are surely far from accurate - true and fair view - hardly...

[Han_EONNext]

Good afternoon @GinaK ✌

I am sorry you've had a nightmare reaching us! It is not how we like to do things here at Next 🤯. I have sent you a private message so I can get some details from you & we will be able to see what's happening here 😊

Hannah 🌍

[theunknowntech]

Hi @GinaK ,

This question is a tad tricky for a forum volunteer like myself to handle. I'll ask @HannahD_EONNext to drop by.

[GinaK]

Please do - waiting, waiting, waiting...! Thank you!

[GinaK]

Incorrect debit balance of £5,500 needs sorting - have tried contacting every which way - how can we get this resolved. It should be a credit balance of £500 - £6,000 difference!!!

[meldrewreborn]

@GinaK

Hopefully you are on the way to getting this sorted. There's not much community volunteers can do to help you because the background to your problem has not been explained. But please keep us informed about progress or lack of it - it helps to inform us about ways and means.