But the other forms of communication are useful to many (dare i say generally younger) customers and, because you can't hear the voice of the person at the other end, allow the use of 24/7 centres in other parts of the world, which might keep our costs down a tiny fraction.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
But the other forms of communication are useful to many (dare i say generally younger) customers and, because you can't hear the voice of the person at the other end, allow the use of 24/7 centres in other parts of the world, which might keep our costs down a tiny fraction.
I've got to admit I'm biased because I don't have twitter, facebook or whatsapp. But I'm sure younger ones have a phone and email.
EONext are already doing a grand job of keeping our costs down by not answering the phone and not replying to emails. Perhaps if they employed more staff ......
I’m knocking on a bit and don’t do Twitter or Facebook but I don’t know what I’d do without WhatsApp now.
It’s just like texting but you can send images
and videos for free and create groups so you don’t have to text the same thing to more than one person.
Blimey, listen to me going on… Bill Gates or what? 😂
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@GSimpson Thank your your input, it works a little bit differently here at EON Next and as well as phone and email our main platforms will be Social Media we're Digi Energy Specialist and the way we communicate is also part of the EON next way, of course we'll take on your feedback as it's always appreciated. Have a great evening 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
@JoeSoap @ This is great to hear! I'm so pleased that you've found WhatsApp a great platform to use! my nana was 82 when she passed and she loved WhatsApp! never got the hang of emails but 'selfies' and 'WhatsApp' she could do better than me! Thank you for your honest feedback! - have a great evening!
Ok, so I’ve tried the WhatsApp route with mixed results. Firstly, I would not advise it for urgent matters as, after an immediate courtesy response saying they’ll get back to me, it took two weeks to get a reply.
That reply opened up a conversation, in this instance about getting my IHD updated to show the correct electricity and gas tariffs. I was advised that action had been taken and if I needed further help to get back in touch.
The update was partially successful but the gas tariff did not update. I tried to continue the conversation but had no further response. I can only hope that in another two weeks I will get someone’s attention again. Unlike my initial contact I did not get any reply at all even to say they’ll get back to me.
I think it would be a good idea to keep conversations active until a satisfactory result has been obtained. I fear it may be a long time before my beloved IHD tells the truth.
I will still use the WhatsApp route for non-urgent matters however, as I find it very easy.
I don't use a smartphone. I have a dumbphone. That completely rules out Whatsits or using Faceache and Twunter for me other than when I am sat in front of an actual 'pooter. Likewise email or logging on to the website/community forum.
The problem I have is that in the event of a power cut (a regular event in the boonies) that's most avenues of communication closed to me other than landline phone, or the mobile if I drive three miles or so to get any network signal.
Other than using clacks, semaphore or smoke signals, it's the phone for me.
Of course, if Eon.next could do customer service via Teams....
Dog and bone for me 🙂 Actually editing I changed my mind. Just chatted to someone who sat there in all seriousness and told me I used £200 worth of electric in 2 days.🤣
Last edited by DBHM13; 03-03-23 at 16:36.
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