[mtbgus]

Hi, since moving from automatic switchover from Eon to Eon Next in December 2021 my Gas meter has stopped sending and receiving usage and tariff data to Eon, Electric is working as it should.

The Gas is still showing all usage to the smart display unit but will not update to the new tariff, hence it doesn't show the correct amount of money being used.

I have been having to send manual gas reading now for months. I have been in touch with Eon Next via both email and phone and told both times they would sort it out for me, all to no joy.

In these times of high prices it is vitally important to have my smart meter working correctly.

Any help would be much appreciated.

Angus.

[theunknowntech]

Sounds like it's working then, but probably just needs a dusting of @PeterT_EONNext magic. I'll see if he's able to update the tariff rates, grab a reading and reset the read schedule for you.

[mtbgus]

Thank you, hopefully get it sorted.

[mtbgus]

Well I guess that reply was an empty promise.I'll probably be stuck with false readings and manual meter reading taking for ever more.

[meldrewreborn]

I think you've slipped through the net perhaps @PeterT_EONNext can look again at this.

[theunknowntech]

I've also tagged this thread so that the other mods are aware you're awaiting a reply. I'm now actively monitoring this thread as well.

[PeterT_EONNext]

Hi @mtbgus

I'm so sorry, I didn't see this thread a few weeks ago when I was tagged 🤦‍♂️

I've been into your account and have successfully taken both gas and electricity readings for the 8th June, I've sent you an up to date statement to reflect this as well as updated your billing schedule to the 8th of each month (so going forwards, we'll now take both readings on 8th of each month)

I've also sent a tariff update for your gas meter which should update the prices for your gas on your in home display within the next 24 hours, please let me know if this doesn't happen for any reason.

Pete 😊

[mtbgus]

Many thanks for this, all seems to be working correctly now. Sorry for the abrupt reply, it was getting frustrating.

Cheers, Angus.

[meldrewreborn]

@mtbgus
Its great that it is now sorted. But the concern will remain about how long it took to get your concerns to somebody who could actually do something about it.

The eventual solution was quick once @Petert got onto the case, but Eon Next need to fully understand that everybody would save a lot of time and frustration if these matters were sorted first time. Every failed attempt wastes staff time and raises the level of dissatisfaction of the customer.

[mtbgus]

Very true.

Odd thing is now, I had a smart reading taken on both gas and electric on the 8th June when Peter got onto it. On the 15th of June I had another smart reading take on electric again but none on gas!

I'm just hoping gas will be read again automatically on 8th July as its meant to be once a month. But who knows.