Ok, after 10 attempts i managed to get a payment to accept.
Problem now is your platform is so broken that the payment will not reach my meter till this afternoon so can someone please push it through before you cut my electric at 10am please.
Sorry you've had trouble with your top up again. I can see that Verity is helping you over on social media hopefully she can get this sorted for you 😊
As we have mentioned previously the community isn't always the best place to post if you have an emergency situation as it isn't always manned, if it is urgent or account specific then I would always recommend that you pop over to Facebook, Instagram or Twitter as these are manned 24/7 so you will usually get a quicker response.
You can also call us on 0808 501 5200 (free to call), our lines are open from 9am - 5pm Monday - Friday (excluding bank holidays)
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Do you have an urgent account specific query? Get in touch with our energy specialists who can help you, you can find our contact info 👉 HERE 👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
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